Tonya's LOTR New Zealand Adventure

POLICIES AND PROCEDURES

Supplier Cancellation & Refund Policy

AIR: Deposit Penalties - 100% penalty of deposit

Fully paid & Ticketed Files: As per airline rules. Full details will be advised upon confirmation of the flights and the written contract is received from the airline

LAND ARRANGEMENTS: Group Land penalties*

• More than 91 days prior to departure                 loss of non-refundable deposits
• Between 90-61 Days prior to departure              75% of net tour price
• 60 days or less prior to departure                       100% non-refundable

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  TERMS & CONDITIONS

By booking components of travel including, but not limited to flight(s), cruise(s), hotel room(s), tour(s), transfer(s), excursion(s) and/or train/bus ticket(s) and making a deposit/payment on said component, you agree to the following:

Cruise Planners - Global Travel Pros LLC is a full-service travel business, however, Cruise Planners - Global Travel Pros LLC is merely a selling agent for individual suppliers and vendors, and we make no warranties express or implied. Cruise Planners - Global Travel Pros LLC is not responsible for last minute changes of price or itinerary by the supplier, or any errors or omissions displayed on this or any page.

Please be advised that any special amenities or events associated with this package are for guests booked through Cruise Planners - Global Travel Pros LLC only.

Passport

International travel requires a passport to travel by air. Some cruise lines allow guest to embark using a certified birth certificate and driver’s license/state identification for a closed loop cruise sailing from a United States port. Passport should expire at least six (6) months beyond your travel dates. 

Required Documents
All documentation requirements for passport, visa, vaccination, or other travel requirements for the destinations of travel are the responsibility of the traveler. The traveler should review requirements well in advance of travel to ensure compliance. Cruise lines and airlines may deny passengers who do not meet the requirements for boarding. Cruise Planners - Global Travel Pros LLC are not responsible for providing documentation and vaccination information. Please check with U.S. Customs and Border Protection for all required documentation needed to depart and return to the U.S. 

Deposit

Unless specified otherwise, the initial deposit is NON-REFUNDABLE. Travel protection is recommended to protect your investment in the event of cancellation.  Travel protection may be secured for the cost of the deposit and increased when additional payments/full payment is made.

Travel Insurance
Our agency highly recommends the purchase of travel insurance to protect your investment from potential losses. Travel insurance can be helpful should issues arise before or during your vacation: last-minute changes, cancellations, lost luggage, delayed flights, hotel issues, medical emergencies, etc. We will offer Travel Protection to each guest at the time of booking.
It is the responsibility of each paying guest to accept or decline travel insurance at the time of purchase. The cost of travel insurance will be charged in addition to your reservation cost and is non-refundable.
Please Note: All Payments are potentially non-refundable without the purchase of travel protection. It is strongly recommended that clients purchase cancellation insurance to protect themselves against cancellation due to illness prior to or during travel. In the event a traveler becoming ill during a tour and has not purchased insurance, all hospital and medical expenses are the traveler's responsibility

Cancellations / Refund
All canceled reservations MUST be submitted in writing. If you cancel without purchasing travel protection, you will potentially lose all payments made toward your reservation. Cancellation fees are charged by our suppliers and are beyond our control. Insurance will cover you for costly cancellation penalties, trip interruption and misconnection, and offer you protection in the event of illness or accident while abroad. By making a payment toward your trip you agree NOT to file a chargeback in the event you cancel the trip and the supplier will not refund you monies paid to said supplier.



*If you purchase travel protection and need to cancel your reservation, you will receive up to 100% refund (depending on the reason for canceling) less the travel protection cost.  Depending on the insurance product purchased, you may be required to file a claim. Travel protection claim decisions are made by the issuing company.  Chandra Brown and her associates have no involvement in the decision and you agree not to hold them responsible.

Change Fee
All reservations must match the names that appear on your passport. Any changes to a reservation to include a passenger name change will result in a change fee of $100 per person, per occasion. This fee is paid at the time of the requested change.  The agency change fee is additional to any charges imposed by the vendor/travel supplier. Each passenger is responsible for verifying their personal information at the time of registration.

Airlines/Flight Schedules
Airlines reserve the right to cancel, modify and/or change flight schedules at their discretion.  Cruise Planners - Global Travel Pros LLC is not responsible for any action taken by an airline.

Payment Plan

Monthly payments may be made automatically for any reservation with at least 4 months between date of deposit and final payment date. All monthly payments will be made on the 15th of the month.  The number of and amount of payments is based on how many months are between the date of deposit and final payment.

If you would like to enter into a monthly payment plan, an agreement will be emailed to you.  The agreement will indicate the exact payment and duration.  The addition or modification of your reservation may require a modification in the agreement.  If that is the case, a new agreement will be sent. In the event the payment method is declined, you will be contacted to resolve.  The first occurrence will not incur a fee.  Any subsequent occurrences will incur a $25 fee.

Approximately 2 days prior to the payment posting you will receive an email reminder.

Late Payments
Failure to submit payments by the original final payment date requires our agency to negotiate an extension with the vendor. If the vendor grants an extension, your total reservation will incur a $50 extension fee. If the vendor denies the request for an extension, the reservation may result in an automatic non-refundable cancellation.