Frequently Asked Questions
Is airfare included in the price?
No, flights to Los Cabos Airport ( SJD Airport ) are not included. One of our associates will assist in pricing flight options. If you prefer to purchase your own flights, a hotel only rate can be provided. If you secure your own flights, we will need your flight information to set-up your transfers between the airport and the resort.
Which airport should I fly into?
Cabo San Lucas International Airport (SJD) is located approximately 27 miles/30 minutes from RIU Palace Los Cabos.
Are visas and passports required?
A valid passport IS REQUIRED and must expire AFTER December 30, 2022. A Visa is NOT required
Is roommate matching available?
Unfortunately we are unable to match guests to share a room. You may book a shared room while you are working to secure a trip companion. If unable to secure a roommate, you may cancel before the penalty date and obtain a refund or change to a solo room.
What is the cancellation/refund policy?
Reservation(s) may be canceled, without penalty, up to and including April 14, 2022. Reservation(s) cancelled April 15-May 15, 2022 will have a 50% penalty applied. Any cancellations after May 15, 2022 are non-refundable. In the event 1 guest cancels and the other guest(s) do not, an additional cost may be incurred. Travel protection will be offered and explained to every guest and is highly recommended for any refunds.
Is a payment plan offered?
Yes, you may set up a payment plan once your deposit is paid. Final payment is April 15, 2022. You may also finance your vacation using Uplift Vacation Finance. Chandra can share details with you.
How are payments made?
Payments are made via Visa, MasterCard, American Express, and/or Discover debit or credit card.
Can payments be made using PayPal, CashApp, Venmo or other money transfer services?
No, payments must be made using a credit or debit card
After I register, what's next?
Once your registration is received a representative will contact you via email to confirm your registration, discuss airfare needs and obtain complete deposit payment information.
I have additional questions, whom should I contact?
Chandra Nims Brown
Text/Call: 434-305-6449
