Is airfare included in the price?
No, flights to Punta Cana International Airport (PUJ Airport) are not included. One of our associates will assist in pricing flight options. If you prefer to purchase your own flights, we will need your flight information to set-up your transfers between the airport and the resort.
Which airport should I fly into?
Punta Cana International Airport (PUJ Airport) is located approximately 8 miles/15minutes from Hyatt Zilara Cap Canp.
Are visas and passports required?
A valid passport IS REQUIRED for all guests. Passport should expire AFTER January 16, 2027. A Visa is NOT required.
Is roommate matching available?
Unfortunately, we are unable to match guests to share a room. You may book a shared room while you are working to secure a trip companion. If unable to secure a roommate, you may cancel before the penalty date and obtain a refund or change to a solo room.
How many people may share a room?
Most rooms will accommodate 3 adults. If you would like to discuss options, please contact Chandra.
Can the travel dates be modified?
Of course! Just let us know your desired travel dates and we'll provide you with a revised price.
What is the cancellation/refund policy?
Room only reservations may be modified/cancelled up to March 1, 2026. Deposit is non-refundable after March 1, 2026. Cancellations March 2-June 1 are assesses a 50% room penalty. Cancellations after June 2, 2026 will result in 100% penalty. In the event a guest sharing a room with another guest cancels and the other guest(s) do not, an additional cost may be incurred. Travel protection will be offered and explained to every guest and is highly recommended.
Is a payment plan offered?
Yes, you may set up a payment plan once your deposit is paid. Final payment is March 1, 2026. You may also finance your vacation using Flex Pay Vacation Finance. Chandra can share details with you.
How are payments made?
Payments are made via Visa, MasterCard, American Express, and/or Discover debit or credit card.
Can payments be made using PayPal, CashApp, Venmo or other money transfer services?
No, payments must be made using a credit or debit card
After I register, what's next?
Once your registration is received a representative will contact you via email to confirm your registration, discuss airfare needs and obtain complete deposit payment information.
I have additional questions, whom should I contact?
Chandra Nims Brown
Chandra.Brown@CruisePlanners.com
